SHOPPING BAG
Shipping
Stock charts are listed and you are able to see how many of each size in each style we have available to ship fast. If you select more than the number of dresses available you must expect that we will order these dresses immediately and your order may take upto 25-30 days to get.
By placing an order with us you agree to read the description page of your product for details on availability. Items may state Pre-Order . Any pre-order items may take up to 20 days to ship. We do not accept cancellations for any pre-order items that do not arrive /"fast enough/" as we are subject to manufacturer time frame and we have given you this information before you choose to place your order. Your credit card will be charged as soon as you place your order, and we secure your dress from the manufacturer immediately.
Please Note: In Bmrtians.com, each dress is made from scratch according to customers' specifications. Currently we need 15-20 days for Wedding Party & Special Occasion Dresses, Celebrity Dresses. And it may take about 5-7 days for shipping. Thank you for your patience.Typically, items take about 20-30 business days to arrive you, however may take longer due to order volume or quality control. Orders placed on Fridays will not begin processing until the following Monday. We do not guarantee delivery dates.
When selecting a shipping method you are paying for the method by which an item is shipped not the number of days for an item to be delivered. The shipping method selected does not affect processing time. Please use our inventory charts to make a judgement on your processing time. We do not offer refunds or returns on express orders. If you order the express method with a wear date that is close to processing time and delivery time you are assuming the risk that your order may not arrive on time.
Should you not receive your item due to a postal issue we will attempt to reship your order. (For example: Your tracking number shows an item is scanned at a sorting facility and then there is no further information for several days. This happens rarely, but has happened and you can be assured we will reship your items) We can not be responsible for the delivery time in cases of slow post, but contact us if your tracking number seems slow. We will help in finding information and getting your order completed to you.
All items must be shipped to the billing address on the credit card. Absolutely no exceptions! Separate shipping addresses may be used for repeat customers only with prior approval. If you are a return customer and wish to use a separate shipping address please also note it in the comments box.
Return
Return merchandise must meet the following guidelines:
We do not accept any items once the delivery date has passed 30 days. You must fill out an RMA and ship your item back within 30 days from the time you received your package. We accept back all dresses, including clearance or sale items for an exchange only.
1. To request a Return Merchandise Authorization number (RMA) you must fill out the RMA by logging into your account within 30 days of receiving your order. Do not ship a package without receiving a return confirmation and approval email. These are 2 emails. We will not accept a package if we do not have an rma.
2. When you repackage your order please include a written letter with the dress you are requesting in exchange with your signature and ship your package back to us. Returns are made at the customer expense.
3. Express orders are not eligible for return under any circumstances.
4. Merchandise must be in its original condition as shipped to the customer.
Merchandise must have the original tag attached.
Merchandise must be accompanied by the original packaging, including hangers, coverings and or any similar accessories.
All returned item(s) are thoroughly inspected for any signs of being worn, including smoke, food odor, and pet hair. If inspection fails or an item is returned past our 30 day policy, it will be sent back to the customer at customer expense and the transaction will be deemed final sale.
Please inspect your order as soon as you receive it. We do not accept back damaged or stained goods for any reason. If you feel your item was received damaged or stained contact us through email within 24 hours from the time you receive your package. If you do not contact us immediately we will not accept your return.
5. Items may not be refused once they are ordered. Refused orders will forfeit the buyer credit and will be reshipped to the buyer at an additional charge to the buyer.
6. Orders can not be cancelled once they are ordered. You must receive the order and proceed with a return.
The way we handle returns allows us to guarantee the lowest possible prices available to you online. Please keep in mind that we provide our customers with the promise that their items are new directly from the manufacturer. As a buyer we do not want to order dresses for a special occasion that have been used and possibly washed several times before we receive it. By keeping our return policy fast and fresh we guarantee your items arrive to you in the best quality.
