SHOPPING BAG
Return merchandise must meet the following guidelines:
We do not accept any items once the delivery date has passed 30 days. You must fill out an RMA and ship your item back within 30 days from the time you received your package. We accept back all dresses, including clearance or sale items for an exchange only.
1. To request a Return Merchandise Authorization number (RMA) you must fill out the RMA by logging into your account within 30 days of receiving your order. Do not ship a package without receiving a return confirmation and approval email. These are 2 emails. We will not accept a package if we do not have an rma.
2. When you repackage your order please include a written letter with the dress you are requesting in exchange with your signature and ship your package back to us. Returns are made at the customer expense.
3. Express orders are not eligible for return under any circumstances.
4. Merchandise must be in its original condition as shipped to the customer.
Merchandise must have the original tag attached.
Merchandise must be accompanied by the original packaging, including hangers, coverings and or any similar accessories.
All returned item(s) are thoroughly inspected for any signs of being worn, including smoke, food odor, and pet hair. If inspection fails or an item is returned past our 30 day policy, it will be sent back to the customer at customer expense and the transaction will be deemed final sale.
Please inspect your order as soon as you receive it. We do not accept back damaged or stained goods for any reason. If you feel your item was received damaged or stained contact us through email within 24 hours from the time you receive your package. If you do not contact us immediately we will not accept your return.
5. Items may not be refused once they are ordered. Refused orders will forfeit the buyer credit and will be reshipped to the buyer at an additional charge to the buyer.
6. Orders can not be cancelled once they are ordered. You must receive the order and proceed with a return.
The way we handle returns allows us to guarantee the lowest possible prices available to you online. Please keep in mind that we provide our customers with the promise that their items are new directly from the manufacturer. As a buyer we do not want to order dresses for a special occasion that have been used and possibly washed several times before we receive it. By keeping our return policy fast and fresh we guarantee your items arrive to you in the best quality.
